What to expect from partnering with Precium

Company
July 16, 2024
7 min read
In this article

When you’re choosing a payment provider, you’re choosing a long-term partner in growth. A well-chosen payment provider has the ability to transform your business beyond payment performance optimisation and enable payments as a revenue driver. 

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Precium is the first South African payment platform that was purpose-built for the enterprise. Industry leaders choose Precium to go deeper into their payment infrastructure and gain the value of a fully immersed and integrated payments partner. 

We automate payment and financial operations, strengthen and leverage risk processes for growth, and embrace service operations to craft extraordinary customer experiences. Our expertise, combined with robust payment reliability and security, make us the payment partner of choice for South Africa’s largest retailers, financial institutions, and some of the world’s largest consumer-facing brands. We partner with our clients to deliver payment solutions that enable quantifiable business value with the scalability, reliability, and flexibility required for high-volume processing.

Here is what you can expect when partnering with us.

Flexible enterprise payments built on a modular platform

Every merchant is unique, and we celebrate that. Our team of payment experts works closely with our merchants to identify areas for improvement and tailor our solutions to their specific needs. 

This may include but not be limited to:

  1. Comprehensive pay-in and payout management capabilities, including token vault, network tokens, smart routing, unified integration, and automated bank statement reconciliation.
  2. Optimising payment processing costs, which can result in up to 25% in savings. 
  3. Improving payment performance to help achieve up to 12% higher success rates and boosting conversion by up to 15%.

We offer seamless integration options, access to multiple payment methods, automated transaction messaging, and optimisation features such as retries and automated customer engagement workflows. These capabilities are all part of our single, modular platform, so that merchants can consume the capabilities they need within their existing payment architecture and business systems.

Robust processing capabilities for scaling enterprise payments

Precium offers robust processing capabilities for once-off and recurring payments, supporting the most popular payment options in South Africa. We offer best-in-market success rates through deep integration with the payment system, smart routing rules, and built-in redundancy at each stage of the payment processing value chain. 

This enables us to split transaction volumes between multiple acquirers and processors to maximise performance during peak processing times.

“Our modular, cloud-native platform is built to support enterprise scale, while offering the flexibility required by the modern business. We have partnered with best-in-class acquirers and assembled a world-class team to bring this technology to life.”

– Stefan Griesel, Chief Product Officer.


Using world-class technology to keep enterprises ahead of the curve

Precium aims to help our clients stay ahead of the constantly evolving payments landscape. Our team of experts monitors global trends and engages with local payment stakeholders to ensure we empower our clients with the latest payment technologies. 

Recent examples include:

Network tokenization: Precium was the first payment provider in South Africa to implement network tokenization. Network tokenization eliminates card expiry failures by creating a customer token reference directly with the card scheme. This new industry standard replaces sensitive card details and can help businesses achieve higher success rates, reduced fraud, and enhanced security.

Automated bank statement reconciliation: Precium offers real-time payment statuses and an automated gateway and bank statement reconciliation service to support streamlined payment recon. Your Finance team will receive a mark-off file and will only need to investigate flagged exceptions.

High-integrity platform with bank-grade security

Precium is PCI DSS compliant, adhering to the highest card payment security and data protection standards globally. We take on our clients' compliance burdens and advise them on operational procedures to ensure optimal success rates, customer experience, and compliance.

In addition, Precium is sponsored by PASA as a TPPP and SO, a licensed Payment Facilitator with the major Card Schemes, and is a licensed FSP, so that we can securely and compliantly collect funds on behalf of financial institutions.

Payments built and delivered by industry experts

Our team consists of payment and industry experts who have experienced the pain of managing payments at scale. We complement this with an international network of payment investors and operators who bring unique perspectives from global markets on optimising enterprise payments. 

What sets us apart is that our team is more than just experts in their field—we’re people who care deeply about your business’s success. We partner with our clients to help solve their toughest payment challenges and to reach and retain more customers. 

This involves deep collaboration and nuanced insights generated from your data and our growing base of clients in South Africa.

Access to always-on, proactive support

It is our ambition to ensure that our team identifies more than 90% of service issues before our clients. To achieve this, we implement a robust monitoring and alerting system, with a dedicated Support and Product Operations team that monitors platform and processing health and proactively notifies our clients and Customer Success teams of any issues. 

Your Account Manager will always be available to support the resolution of issues, or soundboard ideas on your most pressing business challenges. We also equip our clients with monthly insights reports highlighting trends and tactics to improve payment success and conversion rates.

Choosing Precium as your payment partner is a strategic investment in your business's growth. From increased revenue to decreased fraud, stronger customer loyalty, and cost reductions from removing manual operations, payments can become your competitive advantage in a difficult market.

Explore how we optimise payments for these categories: 

E-commerce

Omnichannel commerce, optimised for conversion

Financial Services

Unlock collection success and efficiency

International

Reach more customers with localised methods and expertise

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